Knowledge Base
Practical troubleshooting guides, issue resolutions and IT support knowledge.
A slow PC can happen due to low RAM, startup apps, full storage, malware, outdated Windows, or background processes. Basic resolution includes disabling unnecessary startup programs, cleaning temporary files, checking disk space, running antivirus scan, updating Windows and upgrading RAM/SSD if required.
Printer setup includes connecting the printer through USB, LAN or WiFi, installing the correct driver from the official brand website, assigning static IP for network printers, adding printer in Windows settings and testing print output. For office use, static IP setup is recommended.
Scanning issues usually occur due to missing scanner driver, wrong scan utility, network path issue, firewall block or printer/scanner IP change. Resolution includes reinstalling scanner driver, checking scan software, verifying network connectivity and configuring scan-to-folder correctly.
Domain joining may fail due to DNS misconfiguration, wrong domain credentials, system time mismatch, network issue or domain controller connectivity problem. Resolution includes setting correct DNS server, checking domain admin credentials, syncing date/time and testing connectivity with domain controller.
To print from Mac, connect the Mac and printer to the same network, open System Settings, go to Printers & Scanners, add the printer using AirPrint or IP address, install required driver if needed and test print. For office printers, IP-based setup gives better stability.
OneDrive sync issues can happen due to free storage limit, account sign-in problem, file path length, unsupported characters or paused sync. Resolution includes checking OneDrive storage, signing in again, restarting OneDrive, removing invalid file names and ensuring enough local/cloud storage.
Outlook may stop working due to large mailbox, corrupted OST/PST file, add-in conflict, profile issue or mail server connectivity problem. Resolution includes opening Outlook in safe mode, disabling add-ins, repairing Office, recreating Outlook profile and checking mailbox storage.
This issue can occur due to router problem, DNS issue, IP conflict or ISP downtime. Resolution includes restarting router, checking gateway IP, renewing IP address, changing DNS to reliable DNS servers and testing internet directly from the main router.
Shared folder access may fail due to permission issues, network discovery disabled, wrong username/password or firewall settings. Resolution includes enabling network discovery, checking folder permissions, adding correct user access and verifying SMB/network settings.